"When there are no more words left to say,
When the guests leave with a smile,
Saying they were happy with their stay and will return,
Then we know we have got it right."
Hence we follow these simple rules:
Always talk and listen to the guests,
Check the entries in the guest book,
To be like Argus and his hundred eyes -
Keep an eye on everything!
These help us to ensure that we have met our aims.
